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Wheelco Truck & Trailer

IT Help Desk Specialist

Administrative – Sioux Falls, South Dakota
Department Administrative
Employment Type Full Time
Minimum Experience Experienced

IT Help Desk Specialist

Wheelco Truck and Trailer is looking for a motivated, talented person to be our IT Help Desk Specialist. As a growing company and a leader in distribution and services, we strive to maintain the highest levels of satisfaction for both our customers and employees, especially as it relates to technology and innovative advancements.

 As the IT Help Desk Specialist, you’ll consult with management, act as a computer support liaison, and drive technological resolutions. You’ll provide technical assistance and support for inquiries related to computer systems, software, applications, and hardware. You must be proficient in several database systems, including Oracle NetSuite. You will be part of a customer-driven team for a family-focused employer.

Primary Duties:

  • Assigns and maintains user access to network and software
  • Troubleshoots software and mobile data computer problems
  • Conduct applications testing and provide database management support
  • Trains users on software
  • Corrects data-entry errors and performs routine maintenance
  • Create and maintain documentation as necessary for operational and security audits
  • Acts as a liaison between the IT department and vendors
  • Develops worksheets and other items for use by users

Position Qualifications:

  • Technical Aptitude
  • Integrity
  • Ethical
  • Communication Skills both verbal and written
  • Analytical
  • Responsible
  • Presentation / Teaching ability

Education:  Bachelor's degree in computer science or a related field.  Prior experience working with Oracle is necessary.

Based out of Sioux Falls SD willing to work with remote access.

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  • Location
    Sioux Falls, South Dakota
  • Department
    Administrative
  • Employment Type
    Full Time
  • Minimum Experience
    Experienced
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