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Wheelco Truck & Trailer

Service Writer

Service – Mitchell, South Dakota
Department Service
Employment Type Full Time
Minimum Experience Experienced
Compensation DOE

Are you Customer Driven, family focused, love innovation and possess high integrity?  Then, we want to talk to you!!

Wheelco, the leader in Truck and Trailer Parts is looking to add a Service Writer in our Mitchell SD facility.

POSITION SUMMARY:

This position will provide exceptional service for truck shop customers through strong communication, both verbal and written.  A successful candidate will facilitate the job write-up process accurately in coordination with the Service Manager and technicians to positively affect shop quality, efficiency, and customer satisfaction.

PRIMARY DUTIES:

  • Encourage and practice "Customer Driven" communication when interacting with customers while taking inbound calls, assisting with walk in customers, or making calls out to customers
  • Practice customer driven communication in all written correspondence to internal and external customers
  • Monitor work in progress and communicate with customers if needed.
  • Promote, maintain, and enforce safe and healthy working conditions for all employees in accordance with company standards

POSITION QUALIFICATIONS:

  • Accountability:  Ability to accept responsibility
  • Accuracy:  Ability to perform work that is correct and error free within company policies and guidelines
  • Motivation:  Ability to inspire and encourage yourself and others to reach a goal
  • Integrity:  Ability to act in a fair and just manner, free from deception
  • Ethical:  Ability to be guided by the company's accepted principles of moral conduct.
  • Problem Solving:  Ability to recognize courses of action which can be taken to handle problems or potential problems and applying contingency plans to solve those problems
  • Responsible:  Ability to be trustworthy and answerable for their conduct
  • Organized:  Ability to be structured and methodical in working skills
  • Safety Awareness:  Ability to identify and correct conditions that affect employees safety and uphold safety standards

SKILLS & ABILITIES:

Three years of experience as a service writer, shop foreman, technician, pars, and/or supervisory experience.  High school diploma and GED certification and experience in a wholesale distributorship.  Must have a valid driver's licence and Microsoft office skills are required.

 

 

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  • Location
    Mitchell, South Dakota
  • Department
    Service
  • Employment Type
    Full Time
  • Minimum Experience
    Experienced
  • Compensation
    DOE
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