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Wheelco Truck & Trailer

Customer Service Representative (CSR)

Inside Sales – Sioux Falls, South Dakota
Department Inside Sales
Employment Type Full Time
Minimum Experience Experienced

Do you enjoy helping people?  Do you have Truck and Trailer parts knowledge?

                      If so, we want to talk to you!!

 

We are expanding and looking for experienced customer service representatives at our Sioux Falls facility.  

Enjoy helping others find the products they need?  Enjoy working with great people?  Wheelco is hiring professional truck and trailer parts customer support representatives to join our growing inside sales department. Are you looking for a long-term career in a fast-paced, growing company?  We offer a fun, positive working environment with competitive compensation and benefits packages.

Wheelco is committed to treating employees and customers with excellence. Our employees drive everything we do. Wheelco is family owned and operated, and we’re proud of our heritage of over half a century of quality service.

  Job Duties:

  • Ensure customers truck and trailer part needs are met on every visit 
  • Ensure that customers are invoiced correctly
  • Assist outside sales and delivery with customer’s part order needs
  • Works closely with vendors on product knowledge and sales training  
  • Qualifies every order to determine customer delivery expectations
  • Supports shipping and receiving by pulling pick tickets
  • Responsible for inventory management and inter-branch transfers
  • Identify, respond to and resolve customer issues in a timely manner while modeling excellent customer service
  • Works with customers to maximize sales and increase market share
  • Acts as a liaison to outside sales to ensure customer satisfaction and problem resolution
  • Ensures safety initiatives are executed and employees are following safe work practices

Job Requirements:

 

  • Three to five years of experience in the truck and trailer parts wholesale/retail distribution is preferred  
  • Sound product knowledge and lean warehouse experience to drive continuous improvement
  • Excellent communication skills, both written and verbal with the ability to communicate effectively at all levels
  • Strong organization and planning skills
  • Proficient in Microsoft Applications
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  • Location
    Sioux Falls, South Dakota
  • Department
    Inside Sales
  • Employment Type
    Full Time
  • Minimum Experience
    Experienced
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